Internal Position No.: 
JR 12 of 2021


1. Receive and record disputes, complaints or questions filed by employees and employers and ensure that followup occurs to resolve the matter. 
2. Conduct investigations, including inspections at the workplaces or job sites, when necessary, for better understanding of the case.    
3. Communicate with both disputing parties to avoid misunderstandings of the issues.
4. Mediate the dispute by keeping communications opened, between both parties, to reach a voluntary settlement.
5. Initiate further steps, as needed, to promote a settlement as may be set out in any Law, agreement, or administrative directives including transmiting unsettled disputes to the Labour Commissioner.
6. Draft and type correspondence and proof-read various documents ensuring accuracy. 
7. Prepare relevant reports on the activities of the assigned area. 
8. Maintain records relevant to the unit and ensure that filing is kept up to date so that complete records are available for reference. 
9. Assist with the development and implementation of policies and procedures, as needed, for the improvement of the Dispute Unit.
10. Perform any other related duties as required by Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the department. 

Skills and Competencies

Bachelor’s Degree in Psychology, Sociology, Human Resources or related field 
Three (3) years working experience in mediation negotiation, conflict resolution and counselling
Valid BVI driver’s license
Sound knowledge of Government structure, policies and procedures 
Sound knowledge of relevant laws, regulations and policies 
Excellent interpersonal skills including counselling and interviewing techniques  
Sound oral and written communication skills
Good knowledge of the use of standard office equipment and computer applications 
Excellent negotiation, analytical and decision-making skills
Sound organisational skills
Ability to work well under pressure 
Closing Date: 
Friday, 12 March 2021
Vacancy Listing: