Water and Sewerage Department | Government of the Virgin Islands

Our Vision

The Water and Sewerage Department is a customer oriented Government Department that facilitates quality and affordable water supply and sewage disposal to all residents of the Virgin Islands.

Our Mission

We seek to ensure the provision of a continuous supply of safe potable water and an environmentally sound sewage disposal service to all residents of the Virgin Islands, efficiently and at affordable rates.

Our Roles

In fulfilling its Mission, the following roles are included in the responsibilities of the Water and Sewerage Department.

Operate and maintain Government’s water and sewerage infrastructure, and mechanical plant.
Collect and account for monies due to Government for water usage and sewage disposal, along with other services rendered by the Department.
Formulate and develop plans for water and sewerage infrastructure and other projects within the policies and regulations of Government.
Responsibly manage and account for funds allocated by Government to the Department.
Supply data and advice to Government on water and sewerage matters.

Monthly Charges for Piped Water

Commercial	1^st 150,000 gallons	$0.025 per gallon
	2^nd 150,000 gallons	$0.020 per gallon
	Over 300,000 gallons	$0.015 per gallon
	Water Meter Rental	$0.20 per day
Standard Government Rate	per gallon	$0.018
	Water Meter Rental	$4.00 monthly
Charges for Water supplied to Trucks	per gallon	$0.25
Charges for Water supplied Ships	Plus 10% surcharge Mondays—Fridays	$25.00 per 1000 gallons
	Plus 10% surcharge Plus Hourly Charge ($7.25 X1.5) On Weekends & Holidays	$25.00 per 1000 gallons

Monthly Sewerage Rates

All sewerage rates are 0.25% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.

24 Hours Emergency Water and Sewage Standards

Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.

Water Services

Tortola — Eastern 499-0500
Tortola — Central 499-2924
Tortola — Western 499-2926
Virgin Gorda   468-9455
Jost Van Dyke  468-9429
Anegada   468-9562

Sewerage Service

468-9176
468-9860
468-9433

Fire and Rescue Service

Additionally, customers may also contact our close partners, the Virgin Islands Fire and Rescue Service, to dispatch appropriate assistance at 494-3473.

What's Happening Within Our Department?

Water and Sewerage Department Adjusts Operating Hours	16 Sep 2020 - 6:51pm
Water Interruption Due Leak Being Addressed	11 Sep 2020 - 10:25am
Updated: Water And Sewerage Curfew Contact Information	1 Sep 2020 - 8:42pm
Water Interruptions At Long Bush, Huntum’s Ghut And Lower Estate	10 Jul 2020 - 3:25pm
Suspension On Water Charges Extended Until June 1	8 May 2020 - 5:19pm
No Face-To-Face Transactions At Water And Sewerage Department	2 May 2020 - 9:43pm
Cheque Payment Process At The Water And Sewerage Department	2 May 2020 - 8:40pm
Water And Sewerage Department Invites New Customers	2 May 2020 - 8:35pm
Water And Sewerage Department Resumes Services On May 4	2 May 2020 - 8:27pm
Water And Sewerage Department Resumes Water Testing On May 4	2 May 2020 - 5:40pm