Internal Position No.: 
MHSD 1 of 2021

Role Summary

The successful applicant will receive and prioritize 911 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units.

Main Responsibilities

1. Receive, screen and prioritize emergency (911) and non-emergency telephone calls for service from the public requiring police, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
2. Ask vital questions to ascertain the location, nature and type of emergency response needed, and provide pre-arrival instructions for emergency medical calls. 3. Determine response requirements and relative priority of situations, and dispatch units in accordance with established procedures.
3. Coordinate all police, fire, ambulance and other emergency requests by relaying instructions to the closest and most suitable units available.
4. Manages sensitive information in a discreet and professional manner by maintaining confidentiality.
5. Maintains a log of recorded calls in system, broadcasts and complaints received.
6. Monitors closed circuit television security systems and other various type of alarms associated with law enforcement. 8. Respond to routine questions and inquiries, and refer calls not requiring dispatch to the appropriate department and agency. 9. Enter, update, and retrieve information from the network and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles etc. 10. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. 11. Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
7. Perform any other duties as required by the supervisor or senior officer in order to contribute to the effectiveness and efficiency of the centre.

Minimum Qualifications

Associates degree in Emergency Management Service, Police or Fire Science, Public Administration or Business Administration and three (3) years related working experience preferred
3-5 years’ work experience as 911 Operator/Dispatcher or in customer services a plus; AND
Candidates must be at least 21 years of age
Valid BVI driver’s license
Experience with advanced computer and telephone equipment
Certification in customer service and special certification relevant to the industry a plus
Bilingual a plus
Sound knowledge of Government structure, policies and procedures
Expert knowledge of Health Disaster Risk Management related issues
Excellent knowledge of relevant laws, regulations, policies and procedures
Excellent interpersonal skills
Excellent knowledge of the use of standard office equipment and computer applications
Excellent analytical and decision-making skills
Ability to make administrative / procedural decisions and judgments
Excellent organisational and coordination skills
Excellent oral and written communication skills
Ability to work well under pressure and manage multiple priorities
Closing Date: 
Tuesday, 11 May 2021
Vacancy Listing: