Internal Position No.: 
MCW 1 of 2019

Role Summary

The successful applicant will ensure all calls to the Government of the Virgin Islands are answered in a polite manner and transferred to the appropriate department.

Main Responsibilities

  1. Answer, screen and transfer calls appropriately, record messages and distribute them to officers to ensure a timely and adequate flow of information.
  2. Test lines and report faults to the Executive Officer or designated officer.
  3. Maintain and update records (including directories).
  4. Performs any other related duties as required by Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the department.

Minimum Qualifications

  • High School Diploma or its equivalent
  • One (1) year working experience
  • Basic knowledge of Government structure, policies and procedures
  • Sound oral and written communication skills
  • Basic knowledge of the use of standard office equipment
  • Basic knowledge of relevant computer software applications
  • Basic knowledge of general office procedures
  • Good time management and organisational skills 
  • Sound telephone etiquette skills 
  • Ability to work well under pressure
  • Ability to deal with difficult customers in a calm and professional manner
  • Good interpersonal skills and ability to work as a team player


Closing Date: 
Thursday, 17 January 2019
Vacancy Listing: