Assistant Information Officer
Deputy Governor's Office
Government of the Virgin Islands
The Government’s Customer Service Care Centre has launched its live-chat feature, in an effort to ensure customers can easily access the Government’s services.
The feature allows individuals to contact the centre through messaging, and receive instant support and is accessible through https://bvips.org.
Permanent Secretary in the Office of the Deputy Governor, Mrs. Sharleen DaBreo-Lettsome, MBE said the office continues to forge forward with an aggressive Public Service Transformation Programme and strategic focus has been placed on ensuring the Government’s service delivery modes are modern and efficient.
Mrs. DaBreo-Lettsome expressed gratitude for the work done on the project thus far, as well as anticipation for what this means for the continued development of the Government’s customer service programme.
“We recognise the need to continuously bring our services closer to the public, ensuring that it is as hassle-free as possible to get information, or do business with the Government,” the Permanent Secretary said. She added, “The introduction of this feature is a major and welcomed step forward in this regard.”
Over the past few weeks, Customer Service Specialists within the Customer Service Care Centre have been participating in training sessions in preparation for the launch of the live-chat feature, with a focus on ensuring customer service standards are maintained.
Director of Customer Service, Ms. Kedimone Rubaine said, “We are unwavering in our dedication to building the Government’s customer service to a world-class level. A major component of this is creating mediums, and equally efficient options for customers to reach us, and experience the same exceptional customer service consistently.”
The new live-chat feature allows individuals to contact the centre via messaging on a mobile device, tablet or computer by clicking the chat icon that is on the bottom right of the bvips.org homepage.
Persons can contact the Customer Service Care Centre at 284-468-3701.
The Government of the Virgin Islands remains committed to the advancement of the customer service programme.