Press Release

BVI Health Services Authority
Release Date:
Friday, 2 April 2021 - 6:20pm

The “Go Live” of the BVI Health Services Authority’s new health information system is causing delays in persons receiving their COVID-19 test results.

Acting Chief Executive Officer, Mrs. Cedorene Malone-Smith said that persons can now expect their results in 36-48 hours instead of 24-36 hours.

According to the CEO, the Authority is currently in the process of transitioning from a dated Electronic Medical Record (EMR) system to a new and improved one.  “This necessary upgrade will make us more efficient in the administration of our day-to-day functioning. The upgrade will also improve our service delivery to the BVI community,” Mrs. Smith said.

She further stated that the system upgrade will also assist in reducing delays and maintaining a high level of quality care at public healthcare facilities.   “We want to thank our hard-working staff for implementing our downtime backup procedures as we work to resolve this matter. Patient safety is and remains our top priority.”

The public is asked for its continued patience during this time as the Authority works diligently to serve with excellence and BVILOVE.

Any inconvenience experienced by the downtime associated with our new health information system transition is regretted.


Natasha Lettsome

Public Health Communications Specialist
Ministry of Health/Social Development
Telephone: 468-2286