Photo and Caption
Approximately 25 persons participated in a half-day workshop on Tourism Satellite Accounts (TSA) and Guestpitality awareness held on August 17. The training was organised by the Government of the Virgin Islands, in collaboration with the Caribbean Overseas Small and Medium Enterprises (COSME) Programme, the Caribbean Tourism Organisation and the BVI Chamber of Commerce and Hotel Association. It highlighted the benefits and uses of TSA and guest satisfaction certification offered by the Caribbean Tourism Organisation (CTO).
The Guestpitality Certification Program is a CTO-designed system for refining the measurement of visitor satisfaction and identifying areas of strength and weakness. (Photo Credit: Ronnielle Fraser /GIS)