Press Release

Ministry of Communications and Works
Water and Sewerage
Release Date:
Tuesday, 24 March 2020 - 12:39pm

Water and Sewerage customers across the Territory have been given a month’s suspension in payment of their water charges.

Director of the Water and Sewerage Department Mrs. Perline Scatliffe-Leonard said charges have been suspended for the period of March 19 to April 19 and is urging residents of the Virgin Islands to follow all guidelines issued on Coronavirus COVID-19 such as the washing of hands with soap and water. 

Mrs. Scatliffe-Leonard added, “We ask in the same vein that customers restrict usage of the water to sanitary purposes, and to avoid washing down driveways, buildings and any other restricted purposes. Customers with locks on meters are also asked to contact the department concerning their water service.”

The director has also responded to concerns of customers who experience disruptions to their water supply by advising that they email the department at or contact the following telephone numbers for assistance:-

•           Tortola, West             468-2620
•           Tortola, Central         499-0500/499-2924
•           Tortola, East              468-9875
•           Virgin Gorda             468-9455
•           Jost Van Dyke          468-9429

Customers on Anegada as well as those who are unsuccessful in contacting the numbers listed are asked to contact 468-9905.

The Water and Sewerage Department seeks to ensure the provision of potable water and an environmentally sound sewage disposal service to all residents of the Virgin Islands, efficiently and at affordable rates.


Giovanni Herbert

Information Officer
Telephone:  468-2035