Road Town, Tortola
Virgin Islands (British) VG1110
Step 1: If a Customer has a complaint/emergency at any time of the day or night on weekdays or weekends, he/she may call one of the emergency cell phone numbers that are listed.
Step 2: The Customer may also call the Fire Depts. emergency number for contact information.
Step 3: A Water/Sewerage Operator will answer and the Customer explains the issue.
Step 4: The Water/Sewerage Operator would explain to the Customer whether the issue can be addressed at that time or a later time based on the type of issue.
Step 5: The Water/Sewerage Operator will report the issue to the O&MD, at the start of the business day so that it may be recorded.
Step 6: The necessary Division Head (Operation or Sewerage) will assign the task and the Operator proceeds to resolve the issue.
Step 7: Once the task is completed the Operator will report back to the Division Head
Turn Around Time
Department Contact Information
Water and Sewerage
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Telephone: 1(284) 468-5766 | 1(284) 468-5901