Step 1:  Department Head must submit an initial request letter to the Director of Information Technology, advising of intent.

Step 2:  An acknowledgement letter is sent indicating the course of direction that will be taken.

Step 3:  A programmer within the department is assigned to the project.

Step 4:  The programmer will assist the requesting department, in conducting an analysis of operational procedures and functions to determine the need requirements of the department the software development should meet.

Step 5:  If no existing system can meet the identified requirements, a decision will be made between pursuing in-house development or outsourcing.

Step 6:  Using the Waterfall System Development Cycle, the software is developed with constant consultation with representatives from the requesting department.

Step 7:  Users from the department are expected to actively participate in the Test Phase, to determine if the developed software meets expectations.

Step 8:  Users review manuals that outline how to use the system, and attend schedule training sessions.

Step 9:  Department makes active use of the system to improve operational efficiency.