Water Service Interruption Procedures


Step 1: A customer calls in at anytime of the day (O&MD officers are given cellphones to take after hours calls) and logs a complaint about loss of water service.

Step 2: The O&MD Officer will make note of the details and provides assistance is possible 

Step 3: If necessary, the O&MD Officer may proceed to the location and inspect the area.

Step 4: The O&MD Officer will attempt to resolve the issue within 48 hours

Step 5: If it is a large issue, the O&MD Officer will contact the O&MD Head who will create a Work Order for the issues.

Step 6: O&MD Officers will be assigned and will proceed to the location to begin work.

Step 7: Within 48 hours the issue will be resolved.

Method of Applying

In person

Turn Around Time

The Turn Around varies for this service

Department Contact Information

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address: wsd@gov.vg


Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901

Virgin Gorda – 1(284) 468-6593 / 6592

Jost Van Dyke – 468-9429

Anegada – 468-9562

24 Hours Emergency Water and Sewage Standards

Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services:-

Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
Sewerage Service:-






Monthly Charges for Piped Water

Charges for Water supplied to Ships

Cost of Water Delivered

$30.00 per 1000 gallons

Plus 25% service charge

Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays


Monthly Sewerage Rates

All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.