Date Updated: March 18^th, 2025

The Government of the Virgin Islands is committed to protecting your privacy and ensuring the responsible handling of personal information. This Privacy Policy applies to the official government website and its associated online services. By using these services and providing your personal data, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.

Collection of Personal Information
The Government of the Virgin Islands may collect personally identifiable information (PII), including but not limited to:

• Name
• Email address
• Residential or work address
• Telephone number

This information is collected only when voluntarily provided and is used solely to:

• Create user accounts for personalized website experiences;
• Deliver requested services efficiently;
• Maintain records in compliance with the Data Protection Act, 2021.

Your personal data will not be shared with third parties without your explicit consent, except as required by law or necessary for service fulfillment.

Browsing Data and Cookies
To improve user experience and website functionality, we collect technical data such as:

• IP addresses and domain names;
• Browser type and operating system;
• Date, time, and pages visited;
• Referral sources (if you accessed the site from another webpage).

Cookies and analytics tools (such as Google Analytics) are used to track website usage trends and enhance services. No attempt is made to link browsing data with individual identities unless there is a security threat or illegal activity.

Data Protection and Security
The Government of the Virgin Islands employs security measures to prevent unauthorized access, misuse, or disclosure of personal information. These measures include:

• Data encryption and Secure Socket Layer (SSL) technology for secure online communication;
• Controlled access to personal data;
• Compliance with cybersecurity best practices and legal requirements.

Personal data is retained only as long as necessary to fulfill its intended purpose and is securely disposed of when no longer required.

Your Rights Under the Data Protection Act, 2021
As your data controller, the Government of the Virgin Islands processes personal information in compliance with the Data Protection Act, 2021. You have the right to:

• Access and review your personal information;
• Request corrections or deletion of inaccurate data;
• Withdraw consent for data processing where applicable.

For any inquiries regarding your personal data, please contact us using the details provided below.

Changes to This Statement
The Government of the Virgin Islands may update this Privacy Policy periodically to reflect changes in legislation or operational practices. Any changes will be posted on this website with a revised effective date. You are responsible for reviewing this Privacy Policy periodically to stay informed on how we protect your information. Continued use of the website after updates indicates acceptance of the revised terms.

Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact:

Customer Service Care Centre
Email: customerservice@gov.vg
Phone: +1 (284) 468-3701 / 494-3701

We are committed to safeguarding your personal data and ensuring compliance with all relevant privacy regulations.