• Mission: “To transform the Public Service into a high-performing, client‑centric organisation that leverages technology, innovation, and a skilled workforce to ensure good governance, exceptional service delivery, and sustainable development.” 
   
• Purpose: Provide updated guidance reflecting current progress and charting clear paths forward; clarify the roles individuals at every level play in achieving transformation. 

• The framework is closely integrated with existing national development plans, ensuring cohesive and collaborative transformation.
• It strengthens linkages with:
  • National Sustainable Development Plan (NSDP)
  • Governance Reform Transition Plan (GRTP)

The Framework emphasizes four priority domains essential to holistic transformation:

The framework delineates clear responsibilities for transformation across organizational tiers—from Cabinet to Public Officers—ensuring cohesive ownership and action:

• Cabinet: Set national direction, allocate resources, approve governance reforms.
• Ministries: Develop policies, enforce internal compliance and ethics.
• Departments: Implement protocols, track performance, report issues.
• Public Officers: Uphold ethics, participate in relevant trainings, act with integrity.

A robust Monitoring & Evaluation Framework underpins the Strategy:

• Key Performance Indicators (KPIs) tailored to each priority area ensure progress is measurable and actionable.
• Regular reviews allow for adaptation, improving transparency and accountability.

Recent achievements demonstrating progress include:

• Capacity Building: Establishment of the Virgin Islands Public Service Learning Institute, with mandatory trained hours for civil servants.
• Customer Service Training: ~80 officers completed training in customer relations and service excellence.

A quote from the Public Service Transformation Manager, Mrs. Kishann Cupid‑Braithwaite, captures the ethos of the effort:

“The Public Service has worked extremely hard over the last few years to become an organisation that delivers World‑Class service. The new Strategic Framework establishes updated guidance on where we are today and how we intend to reach our collective goals.”

• Reinforces a unified vision across government levels for strategic reform.
• Ensures transparency and accountability through data-driven metrics.
• Fosters a culture of continuous improvement, supporting adaptability, innovation, and sustained public trust.

• Public Officers: Explore and reflect on your role within the framework—your contribution matters.
• Stakeholders: Stay engaged—feedback and collaboration are vital.
• Citizens: Your input helps shape a responsive and effective Public Service.

• Download and explore the full PDF Framework for a deeper understanding of modules, KPIs, and responsibilities.
• Watch for updates and training schedules via official channels.