Vision Statement 

The Department of Immigration will transform into a risk management-based, modern, dynamic, and customer-oriented organisation, prioritising national security, efficiency, and exceptional customer experience.

Mission Statement 

The Department of Immigration is dedicated to protecting the Territory's borders while providing exceptional customer service, ensuring a safe and secure environment for all. We strive to facilitate the entry of legitimate travellers and migrants, while preventing illegal immigration and associated threats. Through our commitment to excellence, integrity, and customer-centricity, we aim to build trust, facilitate economic growth, and enrich the social fabric of our Territory.

Core Value

• Integrity: We conduct ourselves with transparency, accountability, and honesty in all interactions.
• Safety and Security: We are committed to safeguarding national security, public safety, and the integrity of our borders.
• Customer-Centricity: We prioritise the needs and expectations of our customers, providing timely, accurate, and respectful service.
• Collaboration: We foster partnerships and teamwork, locally, regionally, and internationally to achieve common goals.
• Diversity and Inclusion: We promote a culture of respect, empathy, and inclusivity, valuing the diversity of our customers and staff.
• Transformation: Remaining sensitive to the ever-changing social and economic environment and realign our business strategies and operational procedures to meet new challenges and maximise technology.
• Technology: We will leverage technology by empowering efficient, secure, and inclusive Immigration processes through innovative technology to drive improvements and enhance the overall immigration experience.  
• Excellence: We strive for continuous improvement, innovation, and quality in all aspects of our work