Government Service Charters outline the standards of service, commitments, responsibilities, and expectations that guide how ministries and departments serve the public. They provide information on service delivery principles, response times, customer care practices, and feedback and complaints procedure
The RATED (Registration Apprenticeship Training Employment and Development) Programme is an initiative under the Ministry of Financial Services, Economic Development and Digital Transformation, designed to connect eligible participants with local training and job opportunities, including construction, clerical work and landscaping. The programme offers on-the-job skill development within communities.
This Service Charter serves as an agreement between our office and our internal and external customers. It is an understanding based on the principle that this office will provide quality service to all.