Our vision is to ensure that persons aggrieved by actions of the public service are given a fair chance at resolution to their matter.
Our mission is to receive and deal properly with complaints against Government agencies according to the law, including carrying out thorough, impartial investigations of eligible complaints and recommending corrective action where such is indicated.
Our objective is to resolve complaints of the public made concerning the actions or inactions of public officers. We do so in a timely manner utilizing the principles of Integrity, Independence, Professionalism, Impartiality, Accessibility and Fairness.
The Office of the Complaints Commission was established under The Virgin Islands Constitution Order 2007, as a grievance handling body with independent status. It is the machinery for the resolution of maladministration in the public service. In carrying out its functions, it plays a watchman's role to ensure that persons who feel that they have been mistreated, ignored, or unfairly handled by a Government agency have an outlet for help.
What's Happening Within Our Department?
|Office Of Complaints Commission Is Now Back On Main Street||
11 Jul 2018 - 3:18pm
|Complaints Commissioner Remembers Mr. Elton Georges, CMG, OBE||
6 Apr 2018 - 4:51pm
|Office Of The Complaints Commission Relocated||
25 Jan 2018 - 4:26pm
|Delcia Callwood Appointed Assistant Complaints Commissioner||
14 Sep 2016 - 5:04pm
|Complaints Commissioner Voices Need For Integrity Commission||
22 Mar 2016 - 5:00pm
|Complaints Commissioner To Visit Sister Islands||
22 Mar 2016 - 5:00pm
|Complaints Commission Celebrates Seventh Anniversary||
3 Mar 2016 - 5:00pm
|“The Office Is Your Ally” - Sheila Brathwaite, Complaints Commissioner||
30 Jun 2015 - 5:30pm
|Remarks By Incoming Complaints Commissioner Sheila Brathwaite: Reduce Conflict Between The Public Service And The Public||
30 Jun 2015 - 5:00pm
|Office Of The Complaints Commissioner Educates Agencies On Its Role||
1 Apr 2015 - 5:00pm
Department Contact Information
To make contact with Office of the Complaints Commission, see below for contact information: