P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110
Our Vision
The Water and Sewerage Department is a customer oriented Government Department that facilitates quality and affordable water supply and sewage disposal to all residents of the Virgin Islands.
Our Mission
We seek to ensure the provision of a continuous supply of safe potable water and an environmentally sound sewage disposal service to all residents of the Virgin Islands, efficiently and at affordable rates.
Our Roles
In fulfilling its Mission, the following roles are included in the responsibilities of the Water and Sewerage Department.
- Operate and maintain Government’s water and sewerage infrastructure, and mechanical plant.
- Collect and account for monies due to Government for water usage and sewage disposal, along with other services rendered by the Department.
- Formulate and develop plans for water and sewerage infrastructure and other projects within the policies and regulations of Government.
- Responsibly manage and account for funds allocated by Government to the Department.
- Supply data and advice to Government on water and sewerage matters.
Monthly Charges for Piped Water
Commercial | 1st 150,000 gallons |
$0.025 per gallon |
2nd 150,000 gallons | $0.020 per gallon | |
Over 300,000 gallons | $0.015 per gallon | |
Water Meter Rental | $0.20 per day | |
Standard Government Rate | per gallon | $0.018 |
Water Meter Rental | $4.00 monthly | |
Charges for Water supplied to Trucks | per gallon | $0.25 |
Charges for Water supplied Ships |
Plus 25% surcharge Mondays—Fridays |
$30.00 per 1000 gallons |
Plus 10% surcharge |
$25.00 per 1000 gallons |
Monthly Sewerage Rates
All sewerage rates are 0.25% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.
24 Hours Emergency Water and Sewage Standards
Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services
Tortola — Eastern 499-0500
Tortola — Central 499-2924
Tortola — Western 499-2926
Virgin Gorda 468-9455
Jost Van Dyke 468-9429
Anegada 468-9562
Sewerage Service
468-9176
Fire and Rescue Service
Additionally, customers may also contact our close partners, the Virgin Islands Fire and Rescue Service, to dispatch appropriate assistance at 494-3473.
What's Happening Within Our Department?
Water Service Interruption Baughers Bay To Paraquita Bay |
24 Sep 2024 - 11:14am
|
Water Testing Services Unavailable September 23 To 27 |
20 Sep 2024 - 4:12pm
|
VI Government To Hold Community Meeting On Sewerage Works |
21 Aug 2024 - 4:04pm
|
Water and Sewerage Disconnection Schedule for the month of August |
29 Jul 2024 - 3:01pm
|
Contract Signed For Consultancy Services For Leak Detection |
12 Jul 2024 - 8:36am
|
Water and Sewerage Disconnection Schedule for the month of July |
28 Jun 2024 - 8:59am
|
Water and Sewerage Disconnection Schedule for the month of June |
31 May 2024 - 9:41am
|
Water Interruption In Valley Virgin Gorda May 23 |
23 May 2024 - 11:10am
|
Portion Of Blackburn Highway Traffic Interrupted May 15 - 18 |
14 May 2024 - 5:28pm
|
VI Government To Hold Community Meeting On Civil & Sewerage Works |
30 Apr 2024 - 4:48pm
|
Department Contact Information
To make contact with Water and Sewerage Department , see below for contact information:
Water and Sewerage
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901
Virgin Gorda – 1(284) 468-6593 / 6592
Jost Van Dyke – 468-9429
Anegada – 468-9562
24 Hours Emergency Water and Sewage Standards
Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services:-
Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
Sewerage Service:-
468-9176
468-5799
468-9937
468-9857
Monthly Charges for Piped Water
Charges for Water supplied to Ships
Cost of Water Delivered
$30.00 per 1000 gallons
Plus 25% service charge
Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays
Monthly Sewerage Rates
All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.