The Government’s physical re-opening today included the launch of its Customer Service Care Centre.
The centre is a joint initiative between the Office of the Deputy Governor and the Ministry of Transportation, Works and Utilities. It seeks to enhance the customer service relationship between the Government and its clients by utilising Customer Service Specialists that serve as the single point-of-contact for the public to communicate with the Government.
Deputy Governor, Mr. David D. Archer, Jr. expressed his excitement for the initiative while describing the efforts that have been put in place to transform the public service through these types of projects. Mr. Archer. Jr said that the centre provides a means for the public to receive an elite service during the period of COVID-19 and beyond.
Permanent Secretary for the Ministry of Transportation, Works and Utilities, Mr. Ronald Smith-Berkeley, provided an overview of the initiative and said that the centre will transform the way that business is done within the public service.
He said that the modern approach is welcomed and called on the Customer Service Specialists and the Liaison Officers within the ministry who will support the operations of the centre to embrace the opportunity to serve while being proud to make this contribution to the Territory’s development.
Meanwhile, Permanent Secretary in the Office of the Deputy Governor, Mrs. Sharleen DaBreo-Lettsome said she is confident that the Customer Service Care Centre and Service Specialists would provide the level of efficiency that the public has been calling for adding that Public Officers should take pride in enhancing the service standard of the Government.
The Customer Service Care Centre is intended to provide different channels for the Government to address what is happening throughout the Territory by public indication; facilitate the booking of appointments for the ministries and departments that are open for business; provide updates and share information on the Government’s Facebook page.
Officers will document and report incidents or issues to be addressed and provide responses to Frequently Asked Questions when members of the public reach out by phone, email, live chat, website forms or social media. Other components of the system are now being integrated to support online payment of services in a consolidated manner.
The Customer Service Care Centre can be contacted at 468-3701.