The Department of Immigration has been honored with the prestigious title of 'Most Improved Department' based on statistics from the RATEUS platform according to the latest edition of the Public Service Customer Service Newsletter.

The RATEUS platform, a comprehensive tool for evaluating government service delivery, has recognized the Department of Immigration for its remarkable progress and dedication to enhancing efficiency, transparency, and customer satisfaction.

According to Acting Chief Immigration Officer Mrs. Nadia Demming-Hodge, "This recognition is a testament to the hard work and commitment of the Department of Immigration’s staff when serving our community with excellence. She also added that, "It is encouraging for staff members of the department to know that the efforts to streamline processes, improve customer service, and uphold the highest standards of professionalism have not gone unnoticed.  As we continue to work to improve our services, we expect that this level of satisfaction will increase as the community is served more efficiently."

Key factors contributing to the Department of Immigration's recognition as the 'Most Improved Department' include:

• Enhanced Service Delivery: Implementation of innovative strategies to streamline immigration processes, reduce wait times, and improve overall service delivery for residents and visitors.
• Transparency and Accountability: Introduction of measures to enhance transparency and accountability in immigration operations, ensuring that processes are conducted with integrity and fairness.
• Customer Satisfaction: Focus on enhancing the customer experience through improved communication, responsiveness, and accessibility, resulting in increased satisfaction among clients.
• Training and Development: Investment in staff training and development initiatives to equip employees with the skills and knowledge needed to excel in their roles and deliver exceptional service.

In addition, Director of Customer Service, Kedimone Rubaine said, The Department of Immigration’s commitment to improve their delivery of customer service is not only admirable but a reflection of the purpose of the Government’s strategic customer service plan. I encourage the public to continue to rate their service received at the Department to keep these hard-working Officers accountable whilst celebrating their improvement.”

Similarly, Public Service Transformation Manager, Kishann Cupid Braithwaite said that “The improvement shown by this Department is transformation in action. One of the key priorities of Public Service Transformation is enhancing the Public Service through customer service and the commitment shown by officers of the Department of Immigration to improve their level of service is a great example of how the Public Service will continually transform for the better.”

The Department of Immigration is committed to providing exceptional customer service to residents and visitors of the Virgin Islands, as a vital component of the government's mission to facilitate lawful immigration and ensure border security.