Deputy Governor, Mr. David D. Archer, Jr. has shared that the Public Service Transformation is a collaborative initiative by the Public Service to create a more vibrant and sustainable economy for the BVI.

Mr. Archer’s comments were made on the premier episode of a special ‘SnapComms’ series launched on Monday this week which focuses on transformation  initiatives across ministries.

The transformation of the Public Service is being undertaken with a renewed vision for Government’s services and operations.  This catapulted following the weather events of 2017, when the Cabinet of the Virgin Islands approved the strategic direction for an improved public service under the theme, “A stronger, more resilient and more effective Public Service.”

Mr. Archer while providing a bird’s eye perspective on the transformation said the Public Service Transformation while comprised of different components, at the centre,  speaks to ‘A Vibrant Economy – An Amazing BVI’ and is a driver and enabler of the BVI economy.

The Deputy Governor added that the actions of the public service affect the economy, and the transformation process is necessary for a Public Service which endeavours to produce world-class education, communications, a pristine environment and healthcare, from eight broad areas.    

Mr. Archer noted that the Public Service is here to serve, and must remain client-focused.  He added that technology will be vital in this pursuit, and improved customer service must be at the forefront of all transformation plans.

A robust customer service programme will be developed to give front-facing employees the necessary tools to serve the public well.

The Public Service Customer Service Virtual Mailbox is a tool in the customer service model which will provide a platform for the public to indicate when they have received excellent customer service or when unsatisfied with the level of customer service. The Deputy Governor shared that this will provide the Public Service with real time statistics on the customer service performance of public officers.

The model will allow the proper monitoring of the overall effects of how service to clients and customers take place, improve training and in turn, result in a changed culture of exceptional customer service.

Other guests on this week’s special ‘SnapComms’ series include Acting Permanent Secretary in the Office of the Deputy Governor, Mrs. Carolyn Stoutt Igwe, Chief Planner, Mr. Greg Adams, Permanent Secretary in the Ministry of Natural Resources and Labour, Mr. Ronald Smith-Berkeley and Deputy Secretary in the Ministry of Communications and Works, Mr. Jeremy Hodge.

To view the premiere episode, click here:https://youtu.be/f82XZ1qQDlM.

The Office of the Deputy Governor remains committed to transforming the Public Service by creating a Stronger, More Resilient and More Effective Public Service. The transformation initiative will cover eight broad areas: Redesign of the Public Service, Good Governance, E-government, Greening the Public Service, Rebuilding Security, Public/Private Sector Partnership, the Alignment of the Statutory Agencies, and Improved Customer Service.