Educate

Step 1: If there is a recurring issue concerning Water Use, Conservation and/or Waste Water steps will commence to educate/inform the public.

Step 2: The Director will consult with the necessary internal Division to inquire about and/or investigate the issue.

Step 3: Once the Division's investigation is finished it will write a report and submit to the Director.

Step 4: Based on the information provided a press release/notice will be created.

Step 5: If it is a large issue, the Government Information Service may be contacted to prepare the press release.

Step 6: If it is a small issue, the internal Public Relation Officer would prepare the press release.

Step 7: The press release/notice is then issued to the public.

Step 8: The notice may also be printed on the water bills.

Consult

Step 1: A Customer may contact the Dept. regarding a water related issue on private property or an Officer of the Dept. may see an issue.

Step 2: In any case an Officer would investigate the issue.

Step 3: Based on issue the Officer would work with the Customer to address the issue.

Step 4: Internal steps may be taken to address the issues or the Customer may be informed of what they can do address the issue themselves.

Step 5: If the situation gets worse the Department may proceed to isolate that customer connection from the main distribution system, until the issue is resolved.

Step 6: If the Customer requests the assistance of the Department on private property, this may be done at minimal cost.