P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110
Water Service Interruption Procedures
Process
Step 1: A customer calls in at anytime of the day (O&MD officers are given cellphones to take after hours calls) and logs a complaint about loss of water service.
Step 2: The O&MD Officer will make note of the details and provides assistance is possible
Step 3: If necessary, the O&MD Officer may proceed to the location and inspect the area.
Step 4: The O&MD Officer will attempt to resolve the issue within 48 hours
Step 5: If it is a large issue, the O&MD Officer will contact the O&MD Head who will create a Work Order for the issues.
Step 6: O&MD Officers will be assigned and will proceed to the location to begin work.
Step 7: Within 48 hours the issue will be resolved.
Turn Around Time
The Turn Around varies for this service
Department Contact Information
Water and Sewerage
Business Hours:
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Email Address: wsd@gov.vg
Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901
Virgin Gorda – 1(284) 468-6593 / 6592
Jost Van Dyke – 468-9429
Anegada – 468-9562
24 Hours Emergency Water and Sewage Standards
Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services:-
Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
Sewerage Service:-
468-9176
468-5799
468-9937
468-9857
Monthly Charges for Piped Water
Charges for Water supplied to Ships
Cost of Water Delivered
$30.00 per 1000 gallons
Plus 25% service charge
Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays
Monthly Sewerage Rates
All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.