H.M Customs (Head Quarters)
Richard Stoutt Building
Road Town, Tortola
Virgin Islands (British) VG1110
Special Customs Services are services performed outside of the normal operating hours and outside the normal bases of operation.
Process
Step 1: A written request or an email which includes date, time, location etc., must first be submitted by the applicant to the Commissioner of Customs at least 24 hours in advance. Companies requesting petroleum delivery must give 72 hours notice.
Step 2: Approval must be given by the Commissioner of Customs; and preparations are made to facilitate the request.
Step 3: The cargo is cleared at the location (if it is impractical to inspect loose cargo at customs location; Customs Officers will accompany the customer to their private home/business and inspect.)
Supporting Documents
None
Turn Around Time
1 - 3 Days
Additional Notes
• Fees vary (based on the type and length of service)
Special Customs Services include:
• Clearing outside of a port of entry (permission must be sort in writing to the Commissioner).
• Clearing at West End (eg. horses).
• Clearing at petroleum storage depot
• Inspecting loose cargo at your private home.
Department Contact Information
His Majesty's Customs
Business Hours:
Monday - Friday
8:30 a.m. to 4:30 p.m.
Email Address: bvicustoms@gov.vg
Telephone: 1(284) 468-6852
Fax: 1(284) 494-6906